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How can I place an order at specsfinder.co.uk? |
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Ordering here is a simple three step process.
Select a frame (from 2000+ frames), click on the "details" link
button to see the full description of the frame. Please make sure
that the size of the frame is the one you require. The next step
is to enter your prescription in our database. While entering your
prescription, please do not change the signs that are associated
with sphere and cylinder numbers. This is the most common mistake.
After entering your prescription a confirmation page will appear.
Once you confirm, your selected product will be added to the cart
and ready to be processed by our team. |
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What is the
delivery cost? |
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Regular delivery is free in the UK and
Europe. Yes! NO charges even if you are ordering from the other side
of Europe. For express DHL delivery , you have to pay £7 per
shipment up to four glasses. If you are ordering four glasses altogether
you can claim your express delivery for free. Please leave a note
in the special instruction box to claim your express delivery for
free. |
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What satisfaction level do your buyers
get?
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We assure that every customer is 100%
satisfied. Our 60-70% orders are from repeat clients or generated
from positive word of mouth. |
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Do you offer
repeat customer discounts? |
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Every repeat customer enjoys 10% Frame Repeat
Discount . |
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What is the cost of regular (single
vision) glasses, including frame lenses and delivery charges? |
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You can get complete eyewear in £25.99
including delivery charges. With every order you will get a beautiful
hard case and cleaning cloth and 10% discount for your next order. |
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Is buying glasses on internet advisable? |
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Don't be afraid of buying glasses online.
You just need to choose the frames you want and simply enter the
prescription details provided by your optician. We always have 100%
satisfied customers buying glasses and their repeat orders are evidence
of this, as you will see. |
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Does low
price mean low quality? |
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Never! Low price has nothing to do with
quality. The quality of the frames and lenses are same as offered
on other stores. Only frames with superb quality are offered online
after systematically evaluating every frame on set standards. |
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What if something
goes wrong? |
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We have a firm refund/return policy. Problems
not covered in the policy may be freely discussed with us at info@specsfinder.co.uk. |
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I am a repeat customer. How can I get
my 10% Frame Discount? |
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Place your order and by provid the following information in the "Additional Information" box when filling in your address details in the checkout page!
For instant processing of your discount write:
Repeat Customer Discount - Your email, name on your credit card and delivery information must all be same as your previous order to claim your discount.
We would be happy to refund your money. Please
note that your card will be charged with the discounted amount if
you inform us before deliver your order. If somehow its delayed
we can always refund the discount to your account. In any case please
feel free to contact us. |
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I received damaged or incorrect product? |
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Specsfinder.co.uk is 100% responsible
in such cases. Please refer to our refund policy or contact us for
assistance. |
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Why are your prices so low, compared
to other retailers? |
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Controlled non-production overheads enable
us to sell at such prices. Where people are more towards advertising
and having big outlets in turn burdening there customers, we exercise
a low profile policy to get the same money back to our customers. |
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What is the transit time with regular
and express delivery? |
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With regular delivery the glasses will
take 7-14 days in transit. With DHL delivery the transit time is
5-10 days. In both cases certain conditions may apply. |
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How secure is my information and my
credit card details? |
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Your credit card is processed by CCNOW
where your information is 100% secure. We don't retain or process
your credit card. The other details are always secure on our servers. |
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I left a message at your customer support
center. No body's replied yet? |
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Messages received on our system are always
replied within 6-8 hours. At times due to spam detectors installed
on destination servers; our emails are blocked. In such cases we
highly recommend you to contact us through our email address which
adds our email to the system allowing our emails to get to your inbox
easily. |
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How can I be sure that the frame will
fit accurately? |
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With every frame a comprehensive dimensional
chart is presented with a guide explaining everything you need to
know about getting your frame details to us. Please CLICK HERE to
view the guide. |
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I can't find
a answer for my question. Whom do I have to contact? |
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you can contact us at info@specsfinder.co.uk for
prompt replies.
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