| Important Notice: Specsfinder.co.uk always adheres to strict customer friendly policies. |
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| Not satisfied with the quality of our product: |
| In case you are not satisfied with the product
quality you may return the product to us for a refund. In such
cases you are entitled to receive the full 100% frame price and
50%
of the price of prescription lenses. |
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| The lenses are not as per my original prescription: |
| Its very rare that the lenses produced by us
are not as per your prescription but if this is the case then
Specsfinder.co.uk is 100% responsible for refund or reshipment.
In cases where customer entered the wrong prescription during
ordering process, we may not be held responsible but you can
contact our sales department to claim extra discount on further
orders in order to minimize loses. |
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| I never received the product or its damaged: |
| If the product is lost in transit or damage you may claim your 100% refund or ask for immediate replacement. |
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| The
frame or lenses broke. |
| Specsfinder.co.uk is unable to provide any warrantees
in such cases however you can always contact our sales department
to solve such problems with a refund or replacement (subject to terms & conditions). |
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| I am not happy with the size of the frame. |
| Specsfinder.co.uk may not be held responsible if you
select a frame which is not of your size. In such cases the customer
can return the product for full price of frame and half price
of lenses. |
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| Whom to contact in such cases: |
| You can reach us at info@Specsfinder.co.uk for
your refund/replacement or to discuss any other issue related
to your order. |
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