Please read these terms and conditions carefully before you place any order with Specsfinder, as all accepted orders are bound by these Terms and Conditions. This document sets out the Terms & Conditions of our supply to you, the purchaser of products ordered through specsfinder.co.uk website. If you do not understand these terms and conditions please contact us via email, and do not place your order via our website until you have read and understood these terms and conditions fully.

General
1. These Terms and Conditions do not remove or affect your statutory rights at law.
2. No binding contract exists between you the customer and Specsfinder Ltd. until your order has been accepted and confirmed.
3. For any order, (contract) placed via the Specsfinder.co.uk website, you will have a 24 hours period from the date when the order is placed, in which to cancel this contract. This right does not apply after we have started to customise materials, including manufacturing any goods in accordance with your requirements.
4. All products and goods are sold subject to availability and for delivery within 28 days of the order being received.
5. These terms and conditions are our trading terms and conditions and cannot be altered or varied by any representatives, staff, agents or sales persons, unless you, the customer, receive that variation in writing from Specsfinder Ltd.
6. Any contract entered into via the Specsfinder Ltd is considered personal and applicable to the requesting customer and as such it is not to be considered as transferable.
7. You confirm that you are not registered partially sighted or blind.
8. Specsfinder Ltd reserves the right to review and amend these terms and conditions as and when circumstances dictate.
9. Specsfinder Ltd partners and suppliers, will always endeavour to provide the heights quality of service, and are solely governed by there own countries laws and terms and conditions.

Description of Goods and Services
1. A description of the goods is set out on our website and any other documents referred to on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
2. When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by an appropriate registered medical practitioner or registered ophthalmic optician following a sight test within the last 24 months.
3. We will rely upon the prescription provided by you and the goods provided will contain lenses matching the prescription that you submitted.
4. Specsfinder Ltd shall not charge you for goods that we cannot supply for any reason. However, we will not be responsible for any damage or losses that you may suffer if we fail to supply goods.
5. Specsfinder Ltd have attempted to display all the goods on the specsfinder.co.uk website as accurately and fairly as possible, taking account of the available reproduction techniques that apply to website design, graphical and photographic technology.
6. If you are unsure of the relevant prescription to be applied to the goods, please consult a registered medical practitioner or registered ophthalmic optician before placing an order.
7. We strongly recommend you order your spectacles using your pupillary distance, PD, as measured by your Optician. If there is no PD measurement on your prescription, then consult your optician to obtain your PD before ordering. If you do not provide the PD, and unless you state otherwise, we use an appropriate average 'PD' to complete your order.
8. You must be over the age of 18 to order from Specsfinder.co.uk, and you must not be ordering on behalf of someone under 18 years of age.
9. We will not fulfil orders for lenses of 8 dioptres and over. You must not attempt to place an order of this kind. For varifocal lenses we will not fulfil orders for lenses of over +/- 6 spherical and +/- 2 cylindrical values.
10. We will not fulfil orders for lenses where the sphere value added to the cylindrical value equals 8 dioptres and over. You must not attempt to place an order of this kind. For varifocal lenses we will not fulfil orders for lenses where the spherical value added to the cylindrical is 6 dioptres and over.

Delivery
1. Unless agreed otherwise in writing, delivery of the goods will take place at the delivery address stated on the order form.
2. Unless agreed otherwise in writing, delivery of the goods must be to a UK address.
3. Unless agreed otherwise in writing, delivery of the goods will take place within 28 working days.
4. Any dates specified by us for delivery of goods are intended to be an estimate and time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.
5. If for any reason (not due to our fault), you do not accept delivery of any of the goods in accordance with this paragraph, then we may charge you an additional fee to cover any additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
6. Postage and packaging is free in the UK, however this may be subject to change without notice. We use Royal Mail, and send your orders using 1st class post. Any other service you request may be chargeable.
7. Subject to the other provisions of these Terms, Specsfinder Ltd shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 90 days.

Inspection of Goods
1. Risk in the Goods shall pass to the Buyer on delivery
2. Upon delivery of the goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.
3. The goods will contain written confirmation of the prescription as a reference. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem and do not use the goods.

Price
1. Prices displayed on our site, in our leaflet, price lists or other sales literature are correct at the time of display. We reserve the right to alter prices from time to time without notice. However, once we have accepted your completed order, we will not change the price that applies to such order.
2. We make every effort to maintain prices but prices may occasionally move up or down depending upon changes in raw material or other processing costs.
3. The price for the goods includes any value added tax payable.

Payment
1. Unless we agree otherwise in writing, you must pay us the price for the goods when placing your order.
2. Payments to us must be made in pounds sterling only.
3. Transmission of your debit or credit card number or other data in relation to payment for the goods shall be at your entire risk. We cannot accept any responsibility or liability for failures in transmission of information, deletion, non-delivery or failure to store any communications by you.
4. If you have any concerns or questions about the safety and confidentiality of your credit card details, please contact us for more details.

Your Rights to Cancel this Contract
1. If this contract has been made between us by telephone or correspondence (including e-mail) without any face to face contact having occurred between us, then you will have a 7 day period from the date when the order is placed in which to cancel this contract.

Responsibility for and Ownership of Goods
1. You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.

Resale of goods
1. Goods are sold on the condition that they are not resold to the public.

Returns
We are sure that you will be very happy with your purchase. However, we will act promptly if the goods we send you are damaged, defective or incorrect.

Returns Address:

Specsfinder Ltd
Suite 524
27 Colmore Row
Birmingham
B3 2EW

Return/Refund Policy
Please follow appropriate steps depending on reason for returning goods:-
1. If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please contact us by e-mail, (info@specsfinder.co.uk) as soon as possible to inform us of your wish to return your goods.
2. Specsfinder Ltd will not take responsibility or provide a refund for goods not thought of as being aesthetically pleasing to the eye or breakages due to non recommended lenses.
3. Specsfinder Ltd is unable to provide any warrantees in cases were the frames or lenses broke, however you can always contact our sales department to solve such problems with a refund or replacement (subject to availability of frames/Lenses and our discretion on this matter).
4.In regards to the 100% money back guarantee, if you are not satisfied with the quality of the lenses or frame, Specsfinder Ltd will provide you the customer with a 100% refund on the frame cost and 50% of the prescription lenses cost. Note, unlike other glasses retailers we will not be charging you with any admin cost, but we reserve the right to alter this without notice.
5. If the item is defective you have the right to return a faulty item within a reasonable period of time. Please contact us by e-mail, (info@specsfinder.co.uk) as soon as possible to inform us of your wish to return your goods. You must also include your original order number, with your name, email, credit card bank name and address. Note, any products returned to Specsfinder Ltd by you the customer, we will not be able to refund you for the cost of the postage and packaging.
6. If we sent you an item you did not order, an incorrect item, please contact us by e-mail, (info@specsfinder.co.uk) as soon as possible, to inform us of the details of the error, and your wish to return your goods. You must also include your original order number, with your name, email, credit card bank name and address. Note, any products returned to Specsfinder Ltd by you the customer, we will not be able to refund you for the cost of the postage and packaging.
7. In the event that Specsfinder Ltd send you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 28 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 28 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 28 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

Limitation of our Liability to you
Please read carefully the information stated below before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.

IF YOU HAVE DIFFICULTY READING THIS PAGE, YOU MUST CONTACT US BEFORE YOU PLACE YOUR ORDER

1.Nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such goods. Individual goods may be the subject of additional warranties or guarantees given by their manufacturers directly to you.
2. We do not accept any responsibility and will not be liable for any damage to the goods caused by you.
3. We shall not be liable to any person for any damage or loss that may arise from the use of any goods advertised on our site, leaflets or any of our literature.
4. Without prejudice to your statutory rights, all the information and materials contained in this site (including, without limitation, text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error-free.
5. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.
6. Our maximum liability (and that of our employees, agents and subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) will not in any circumstances exceed £100.
7. In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.
8. In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated savings.

Data Protection
1. We will ensure that our employees, agents, partners and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

Security
1. At Specsfinder Ltd we are 100% committed to protecting your security and privacy. The information you send us is protected by using Secure Socket Layer (SSL) technology (shown by the padlock in the bottom right hand corner of the screen). This shows that your information cannot be intercepted as it travels over the net. Once your information reaches us it is stored behind firewall's to prevent unauthorised access.
2. Currently all user information is securely stored and all orders are processed on our servers, which are outside of Europe.
3. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
4. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
5. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Use of Cookies
1. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
2. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
3. When you visit our website we send you a cookie. Cookies may be used in the following ways:- i) to help us to recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly, ii) to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
4. Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Communications
1. All communications between Specsfinder Ltd and its customers will only be recognised if it is in writing and must be sent by first class post, facsimile or email. (With confirmation received). Any written communication will be treated as having been served on the person receiving it 3 working days after posting (if sent by first class post) or at the time of transmission (if sent by facsimile and a satisfactory transmission report is obtained) or at the time and date stamp if received by email and confirmation of receipt is received by the sending party.